Shipping and Delivery

Shipping and Delivery

Shipping methods, costs and delivery times

In order to offer you the best service and ensure fast deliveries at the lowest cost possible, we offer both delivery by land or delivery by sea.

Your shipping rate will be automatically calculated upon order confirmation (before payment) by entering the shipping destination on your cart page. You will be able to pick your preferred shipping methods, including the option for local pickup that is free of charge.

We aim to delivery all orders within:

Delivery address within East Malaysia:

  • 1 to 3 working days for customer opting for PosLaju shipping method
  • 3 to 5 days for customer opting for Standard Delivery

Delivery address within East Malaysia:

  • 1 to 5 working days for customer opting for PosLaju shipping method
  • 14 working days for customer opting for Freight Delivery (by sea)

Kindly note that estimated delivery times are to be used as reference only and will commence from the date of dispatch. OK Audio will not be responsible for any delays caused by destination customs clearance processes or any other unforeseen circumstances. Non-compliance with estimated delivery times will not result in any form of damages due to customer.

Important Delivery Information

We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address.

If the courier does not find anyone at the indicated address, the courier will try to delivery the package once more, leaving a card with instructions on each occasion. After 3 days of non-receipt despite continuous delivery attempts by the courier, our customer service will contact you directly.

Any mistakes in the delivery address will be customer’s sole responsibility. Additional cost pertaining mistake in delivery address will be borne by customer.

Tracking Orders

If you would like track your order or for more information regarding our shipping and delivery, please contact us:

  • By phone number: +60126131977
  • By email: [email protected]
  • By visiting this page on our website: https://www.okaudiosb.com/contact-us/